This is rare opportunity for a talented Spanish speaking customer services professional to join a successful growing business based in Telford. Based within their busy international customer services department and liaising extensively with the international customer base, you will be required to handle all customer requirements from the initial enquiry through to after sales queries.
Responsibilities will include:
- Deal with all customer enquiries in a timely and efficient manner.
- Raise and issue customer quotations
- Issue order acknowledgements promptly with correct prices, part numbers and realistic delivery dates.
- Support the Spanish account managers based in Spain with any queries or issues.
- Develop and implement new systems procedures or working practices to improve customer service efficiency.
- Maintain and update customer database
- Attentive, prompt and courteous handling of all customers enquires
- Customer education on current prices and part numbers
- Confirm stock availability when required
- Record weekly KPI’s
- Send out sales reports to the sales team on a daily, weekly or monthly basis
- Work with the marketing team to advise customers on current promotions
- Contact new and existing customers with objectives of getting appointments for sales force to visit or introducing new products/ follow up on leads
Applications will only be considered from candidates with fluency in English and you MUST be fluent in Spanish. You will be well presented with outstanding communication skills and be comfortable liaising with both existing and new customers over the telephone and face to face. A flexible approach to occasional travel will be required and the ability to success in a demanding, fast paced customer service environment. An additional language in French would be advantageous.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
