Complaints procedure
If you are disappointed with the service you have received from Prince Personnel and would like to make a general comment or complaint, please follow the procedure below:
Our aim is to ensure that every comment or complaint is handled professionally and politely, recorded and fully investigated, and wherever possible, corrective action is identified to improve our services. We take your comments seriously.
How to make your comment / complaint
You can make your complaint by telephone or email.
Please address your comment/complaint to:
Mr Michael Prince, Director
Suite 2.07, Grosvenor House, Central Park, Telford TF2 9TW
Tel: 01952 299844
Email: mike.prince@prince-personnel.co.uk
To help us process your complaint effectively, please provide your personal/company details (name, full postal address, and telephone number), and details of the issues to be addressed.
What happens next?
- Your comment/complaint will be recorded upon receipt.
- If it cannot be resolved immediately, we will acknowledge the complaint and give you the contact name of the person handling it.
- A full investigation will be carried out, and you will receive a response within 3–5 working days. If this is not possible, we will explain why and confirm the date by which you can expect a full response.
If you are still not satisfied, you can escalate to Mr Michael Prince, Director, who will review the decision within 5 working days.
Further escalation
If you remain dissatisfied, you can contact:
Employment Agency Standards Inspectorate (EAS) at the Department for Business and Trade, or
REC (Recruitment & Employment Confederation), the industry trade association, by writing to:
Professional Standards Team, REC, 15 Welbeck Street, London, W1G 9XT.