$job_consultant_name

Contact
Darren Evans

Area
Telford
Job type
Permanent
Salary
£24,000
Reference
DE26012
Date added
Wednesday, 28th Feb 2024

We are looking for a Sales Administrator to join our growing manufacturing / production client, based in just south of Telford. The Sales Administrator will work alongside the E-Commerce Sales Manager to deliver an exceptional customer service experience for consumers. They are looking for an ambitious, organised individual who understands the importance of delivering the highest standard of customer service to grow a business with a proactive and positive attitude. Due to the remote location of the business, you are likely to need you own transportation as public transport is not likely to be an option.

Duties will include, but won’t be limited to:

  • Encouraging customers to use E-commerce site through phone calls and email marketing. This will include explaining how to use the online ordering site and giving guidance on how to use.
  • Ensuring all client orders are processed onto the internal systems swiftly and accurately.
  • Handling customer enquiries in a polite and timely manner via phone or email
  • Carry out website administration when necessary.
  • Giving clients update on the order progress and letting them know if there might be any delays in transportation.
  • Having regular contact with clients and checking information on orders to clarify if something doesn’t appear to look correct.
  • Carrying out daily operations including customer order processing, customer liaison from order to delivery, tracking orders via pallet networks, account monitoring and administrative duties as required.
  • General duties as required by the needs of the business.

Skills and Experience

  • Strong customer service and excellent communication skills.
  • Be able to build excellent relationships with customers.
  • Experience using Ms Excel, Word, Outlook Express and be able to learn in house systems quickly.
  • Excellent team player who can get stuck into a small team and adapt to a fast-paced environment.
  • A self-starter who is highly motivated with a keen eye for detail and opportunity
  • Be able to work under pressure.
  • Ability to prioritise workload and multitask.
  • Relevant experience is preferred however full training will be provided.
  • Due to remote location, it is likely that you are going to need your own transport to get to the site.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.


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