Description

This is a fantastic opportunity to join a well-established, highly successful company based in Telford on a temp-to-perm basis. This will be a varied role assisting with the day to day running of the busy Service / Technical department.

Responsibilities and duties will include, but not limited to:

• Dealing with service requests. Booking engineers visits on CRM and outlook diaries. Liaising with the customer regarding the engineer appointment.
• Dealing with Technical enquiries received via e-mail or by telephone. Using technical reference files and User/Installation guides to answer queries from engineers, retailers and end users
• Inputting Spare Part orders received via e-mail/fax onto the system. Looking up part numbers, taking secure electronic payments
• Dealing with customer complaints via telephone, e-mail, and letter. Updating CRM with all details of complaint and outcome
• Upload incoming warranty registrations onto the company system, accurately and in a timely manner from several sources. Deal with warranty queries

Skills and Experience

• Excellent customer service, communication and interpersonal skills
• Outgoing and confident personality
• Ability to work in and stay calm in pressurised situations
• Logical thinking and able to pass on technical information
• Computer literate with accurate data inputting skills
• Planning and organisational skills
• Good listening skills
• Flexible attitude and willingness to 'go the extra mile'
• Previous experience of scheduling engineers, administering warranty information and / or dealing with technical customer service queries would be advantageous

The application process:

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.