Description

Do you want to work for a well-established and reputable company within their sector?

Our client is a well-established and reputable company based in Telford who is looking for a Customer Service Advisor to join their team on a permanent basis. The purpose of the role is to process sales orders via inbound calls, emails and the website together with providing product information and dealing with queries in a professional manner.

Responsibilities and duties will include, but not limited to:

• Handling and processing incoming sales orders
• Providing product information and cross selling other products as applicable
• Establishing and building a rapport with customers
• Resolving queries in a timely and professional manner
• Work towards and achieve personal and team targets and deadlines
• Occasional staff cover in the Showroom as and when required
• Effective inter-departments communication to resolve queries
• Maintenance of product knowledge, markets, customers and suppliers
• Sales order administration and customer account maintenance
• Liaise with other internal departments to ensure sales are completed

Skills and Experience

To be considered for this role you must have previous experience within a similar role and be able to maintain a high standard of customer service. You will be an excellent team player and be able to embrace and adapt to change. The ideal candidate will have strong communication skills both verbal and written and be IT literate.

The application process:

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.