Description

Our client was established in 2001 and since then has continually expanded and is now able to provide national coverage for their products and services. They are still committed to giving customers a professional and personalised service, with quality products and competitive rates. Our client are looking for a Key Account Manager to join their team on a permanent basis and act as the central point of contact for designated key accounts, working towards long term growth by developing both existing and new business opportunities.

Responsibilities and duties will include, but not limited to:

• Servicing - Produce service schedules taking profit margins into consideration. Add service jobs to system and schedule (liaising with service planner). Book in service visits with customer / site. Take details of breakdowns/ call outs & put-on system – alert Service Planner so they can schedule Engineer. Advise customer of ETA and engineer details.
• Quotations - Produce professional customer quotations and submit for approval within 24 hours of engineer attendance to site. Liaise with engineers to obtain full, details & information. Source parts from suppliers.
• Invoicing - Raise Invoices once jobs are completed, Add job costs on to the job for labour and parts. Complete weekly invoice reports of all jobs and total costs including a job update report
• Business Development - Follow up all quotes sent in a timely manner ensuring as many quotes are converted to orders as possible. Identify any new business opportunities. Promote at appropriate opportunities. Achieve set sales targets.
• Spare Parts - Order parts with suppliers, take delivery of parts checking that they are all correct before they are sent to engineers. Send parts to engineers using courier service. Processing part returns
• Customer Service - Provide excellent levels of customer service at all times. Effectively and confidently solve problems that may arise. Build trusted relationships with key accounts. Deal with issues and complaints in professional manner. Go the "extra mile" for all customers.
• General - Liaise with Accounts Dept to resolve any accounts issues / invoice queries. Manage and co-ordinate service planners in both offices. Liaise with sub-contractors to ensure they are providing adequate levels of service, deal with any issues. Create and distribute detailed customer reports as required. Compile monthly forecast and sales reports for Management. Prepare and management of internal and external presentations, proposals, plans, price lists, annualised rebates. Assist with company marketing. Answering incoming calls, taking messages, and dealing with enquiries

Skills and Experience

• Previous experience in a similar role., such as an Account Manager or proactive Sales Administrator
• Able to quote for new installations and repairs confidently and accurately.
• Capable of planning time, prioritising and managing own workload in a high-pressured environment.
• Able to expertly handle customers' expectations and confidently handle difficult / stressful situations. Able to build strong working relationships with customers.
• Used to working in a fast-paced environment.
• Excellent verbal and written communication skills