Description

This is an exciting opportunity to join a successful organisation in Shrewsbury who are part of large established group; they are looking for a keen and ambitious Customer Services Coordinator to join their team on a permanent basis. You will receive full training on the product range, so you are able to support your customers with any enquiries or issues

Customer

• Build and sustain a first-class relationship with all customers within the implementation journey of orders.
• Manage customer expectations always – quoting realistic timeframes to complete tasks, in line with workload.
• Clear guidance always provided in the form of both written and verbal communication with the customer and key stakeholders.

Order Processing

• Processing of all Group orders- New and existing
• Management of CRM opportunity's for order requests ensuring guidelines are adhered to in line with company requirements and agreed order journey.
• Working closely with all relevant stakeholders within the order journey, to ensure a smooth transition into In-Life Account Management & Service Teams
• Providing full support to all sales team, to ensure you are the dedicated between POS and Service Delivery
• Ownership and co-ordination of each stage of the process, to ensure a smooth and efficient service delivered.
• Raising stock cases, where applicable within each order.
• Updating of all assets in line with company guidelines and billing requirements.

Skills and Experience

The ideal candidate will have a bright "can do" attitude, have excellent communication, IT and organisational skills and the ability to pick up and understand technical information. You must have a passion for delivering an exceptional service and enjoy a varied and demanding role. In return, our client offers an excellent benefit package and the opportunity to grow and progress within the organisation. You will be comfortable in using Microsoft Excel.

The application process:

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.