01952 299844

L&D Administrator, Telford

£11.28 per hour | Ref: SW24835

Contract: Temporary

First advertised: Wednesday, 18 May, 2022


Steven Wakeley

Area: Telford

Job type: Temporary

Salary: £11.28 per hour

Hours: Monday-Friday 9am-5pm

Reference: SW24835

Date added to website: Wednesday, 18 May, 2022


Do you want to work for a market leading company with progression opportunities?

We are working with a hugely successful company based in Telford; they are looking to for a Learning & Development Administrator to join their L&D and wider HR department. The main purpose of the role will be supporting the business and its employees through the coordination of L&D activities. The role will initially be on a temporary basis for a minimum of 4-8 weeks, however if the candidate proves suitable then there is the possibility of the role becoming a permanent position. This role will be hybrid working, meaning it will be working 2-3 days at home and 2-3 days in the office. Ideally my client is looking for someone to work 5 days per week but they might also consider someone working 4 days per week.

Responsibilities and duties will include, but not limited to:

  • Complete timely & consistent, high quality learning coordination activity in line with the employee life cycle and business driven learning & development demand.
  • Agree calendar of learning events with stakeholders, ensuring trainers, accommodation, venues, buffets are efficiently booked and materials are ordered and delivered. Highlighting early any issues.
  • Offer guidance to employees in regard to the Learning processes and policies
  • Use workflows and instructions to complete all allocated requests within process timelines and SLAs
  • Manage customer expectations using the most appropriate method of communication
  • Triage requests for support to the correct person within the L&D team and ensure closure within agreed timeframes
  • Escalate any complex requests to the Manager to ensure internal SLAs are still met
  • Ensure all employee training records are stored and allocated to employee files in an accurate and timely manner
  • Issue learning evaluations and evaluations and provide reports to key stakeholders
  • Ensure governance & compliance of HR data using document management systems and tools
  • Ensure HR/LMS systems are maintained and updated in a timely manner when processing transactional information
  • Complete and distribute reports as and when required
  • Provide through administrative support and employee guidance, support wider team with key projects and activities as required

Skills and Experience

  • Previous experience within an administrative role is essential, previous L&D experience would be advantageous
  • Excellent planning and organising skills
  • Adaptable and capable of multi-tasking
  • Confidence to challenge and offer solutions and recommendations
  • Excellent communication skills especially via the telephone and email
  • Ability to work alone or as part of a team
  • Highly motivated.
  • Excellent, demonstrable customer service experience is essential
  • Experience of working in a fast paced, high-volume environment
  • High attention to detail and accuracy
  • High level of IT skills, including MS Office, Excel, Power Point and Word
  • Ability to 'think outside the box' when under pressure
  • You will be available to start at short notice

The application process:

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.