01952 299844

Customer Support Engineer, Telford

£35,000 - £40,000 | Ref: EW24441

Contract: Permanent

First advertised: Wednesday, 24 Nov, 2021


Elle Wilson

Area: Telford

Job type: Permanent

Salary: £35,000 - £40,000

Hours: Monday to Friday – 37.5 hrs per week

Reference: EW24441

Date added to website: Wednesday, 24 Nov, 2021


We are working with a global manufacturing business to recruit for a Customer Support Engineer to be based at their site in Telford. This is a unique role, whereby we require a Systems Engineering candidate with electro-mechanical knowledge who is looking to step away from the shopfloor and assist with the installation and training of products on-site at some very prestigious customers in the UK and EU. You will still be hands-on when visiting customers to perform installations alongside displaying a professionalism when presenting products to Customers and offering service support.

The Customer Support Engineer will be responsible for:

  • Installing products at customers manufacturing sites
  • Troubleshooting and repairing products issues
  • Providing trials and training on products to customers
  • Manage the translation of manuals and safety instruction into EU languages
  • Visit customers when required to provide field support – mainly in the UK with occasional EU trips
  • Provide remote support to customers, when possible, via video calls
  • Develop products designs to improve costs and performance for customers
  • Deliver technical presentations, practical demonstrations and test installations
  • Assist the product manager with product stock levels

Skills and Experience

  • Knowledge of pneumatics, hydraulics, electro-mechanic and electro-hydraulic systems
  • Excellent customer facing skills with the ability to build relationships
  • Excellent problem-solving capabilities
  • Strong IT Skills
  • Flexibility to travel when required

Further information on the role:

Currently majority of customer interactions are carried out via video calls, it's estimated that around 20% of your worktime is travelling to customer locations, pre-pandemic, travel rates were up to 75%, they would like the successful candidate to be open to this amount of travel should it return to these levels again. You will be provided with a company credit card for all travel expenses and a fuel allowance. Majority of customer visits are UK-based, with occasional trips to the EU. Hours worked outside of standard contracted hours will be given back as time in lieu. My client also provides further benefits. If you have any further questions regarding the details of the role, please apply and I will be in-touch with every suitable candidate prior to CV submission to discuss in further detail.

The application process:

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.