info@prince-personnel.co.uk     01952 299844

Customer Service Support , Shrewsbury

£18,000 - £20,000 | Ref: MAS23560

Contract: Permanent

First advertised: Thursday, 28 May, 2020

Contact:

Maria Sandford

Area: Shrewsbury

Job type: Permanent

Salary: £18,000 - £20,000

Hours: Monday – Thursday 9am – 5:30pm Friday 9.00am – 5.00pm

Reference: MAS23560

Date added to website: Thursday, 28 May, 2020

Description

This is an exciting opportunity to join a successful organisation in Shrewsbury who are part of large established group; they are looking for a keen and ambitious Customer Services Administrator to join their team on a permanent basis. You will receive full training on the product range, so you are able to support your customers with any enquiries or issues

Responsibilities and duties will include, but not limited to:

  • Act as a customer service representative handling customer queries and requests on a daily basis
  • Troubleshooting any issues they may be having and being keen to sort a resolution to their problem or query
  • Providing administration support to the Sales Executives and Account Managers
  • Producing reports
  • Sending out contracts and correspondents
  • Updating and maintaining Excel and CRM databases
  • Arranging for goods to be sent where required
  • Reporting and logging faults
  • Meeting and greeting clients
  • Dealing with incoming and outgoing post
  • General administration duties

Skills and Experience

The ideal candidate will have a bright "can do" attitude, have excellent communication, IT and organisational skills and the ability to pick up and understand technical information. You must have a passion for delivering an exceptional service and enjoy a varied and demanding role. In return, our client offers an excellent benefit packages and the opportunity to grow and progress within the organisation. You will be comfortable in using Microsoft Excel.

The application process:

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.