We are looking for a Sales Administrator to join our growing business, based just south of Telford. This role is working as part of a small team, delivering the highest standard of customer service.
Duties will include, but won’t be limited to:
- Producing customer quotations
- Ensuring all orders are processed and completed accurately and efficiently
- Respond to incoming enquiries regarding product advice, prices and account queries
- Follow up calls regarding deliveries and product satisfaction with the customer
- Develop and maintain relationships with clients, acting as their primary point of contact.
- Collaborate with internal teams to ensure client requirements are met and exceeded
- Utilise CRM system to record customer interactions
- Identify opportunities for upselling additional services to existing clients
- Resolve any issues or concerns raised by clients in a timely manner
- Handle transport queries regarding customer deliveries or collections
- Follow up on warm leads to see if customer would like to place an order or needs any more information
Skills and Experience
- Strong customer service and excellent communication skills.
- Experience using Ms Excel, Word, Outlook and be able to learn in house systems quickly.
- Excellent team player who can get stuck into a small team and adapt to a fast-paced environment.
- A self-starter who is highly motivated with a keen eye for detail and opportunity
- Be able to work under pressure.
- Ability to prioritise workload and multitask.
- Relevant experience is preferred however full training will be provided.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
