We are seeking a compassionate and detail-oriented Client Onboarding Executive to join a fast-growing company. You will support our client with the onboarding and treatment management process. In this role you will be the first point of contact for new enquiries, helping clients navigate their treatment pathway with empathy and efficiency. This is a dynamic role requiring excellent communication skills, attention to detail and the ability to manage multiple priorities in a busy office environment.
You will work closely with clinical professionals and leadership to ensure a seamless experience for every client whilst contributing your ideas to improve the company’s services.
Key Responsibilities
- Respond to client enquiries and guide them through the onboarding process
- Clearly explain the range of services available to ensure clients understand how they can be supported
- Manage discussions regarding fees, confirm bookings, and process payments
- Liaise with the scheduling team to coordinate consultations and follow-up appointments
- Maintain accurate client records and service data
- Communicate effectively with clients and clinicians via phone and email
- Handle sensitive situations with care and professionalism
- Contribute ideas to improve processes and enhance the client experience
About You:
Essential:
- 1+ year experience in customer service or administration
- Strong verbal and written communication skills
- Excellent time management and problem-solving abilities
- IT proficiency and attention to detail
- Empathetic, resilient, and a team player
Desirable:
- Experience in healthcare or similar settings
- Familiarity with Google Workspace and Adobe tools
Perks:
- Casual dress code
- Free and on-site parking
Education:
- GCSE or equivalent (preferred)
This is a dynamic and rewarding role where your contribution directly impacts client experience. You will be part of a supportive, collaborative team that values your input and encourages professional growth.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
