We are looking for a dynamic and enthusiastic candidate to join a growing business based in just south of Telford, as an Internal Account Manager. We are looking for an ambitious and organised individual who understands the importance of delivering the highest standard of customer service to grow a business with a proactive and positive attitude. The role will be working in a small team but there is scope to grow the role, take on more responsibility and progress the salary by performing well in the role. The role will be a varied position and will suit someone who likes to take responsibility and has a proactive approach.
Duties will include, but won’t be limited to:
- Develop and maintain relationships with clients, acting as their primary point of contact
- Identify opportunities for upselling additional services to existing clients
- Follow up on warm leads to see if customer would like to place an order or needs any more information
- Contacting lapsed clients to re activate accounts
- Manage client accounts, ensuring all orders are processed and completed accurately and efficiently
- Utilise CRM system to record customer interactions
- Collaborate with internal teams to ensure client requirements are met and exceeded
- Resolve any issues or concerns raised by clients in a timely manner
- Handle transport queries regarding customer deliveries or collections
Skills and Experience
- Proven experience in an account management or executive role
- Excellent telephone manner with strong computer skills
- A team player who is driven to provide an exceptional customer experience
- Proficiency in using CRM software
- Strong attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently as well as part of a team
- A proactive approach to problem-solving and client management
- Own transport is required due to company location not being accessible by public transport
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
