$job_consultant_name

Contact
Darren Evans

Area
Telford
Job type
Permanent
Salary
£24,000 – £27,000
Hours
Monday to Friday – 37.5 hours a week
Reference
DE26147
Date added
Tuesday, 11th Jun 2024

This is a fantastic job opportunity to join a well-established manufacturing company. Our client is looking for someone to join their Export Department at their headquarters in Telford. The successful applicant will report into the Export Team Lead and will work as part of a team to ensure the efficient administration processing of all orders received by the international sales department whilst maintaining export compliance in line with government legislation. It is a fast-paced working environment so the ability to prioritise workload and work under pressure is essential.

Responsibilities and duties will include, but not limited to:

  • Export Sales Order processing including acknowledgement, despatch planning, invoicing of orders, credit control monitoring across all brands.
  • Raise and log shipping documentation for all exports ensuring customs and HMRC regulations are met.
  • Ensure the business stays informed of changes to export regulations and implement changes to meet requirements.
  • Obtain and file proof of export documentation for all export shipments.
  • Support account managers and distributor customers with pricing, delivery queries, product availability and lead time requests. Liaising with supply chain, warehousing, logistics and manufacturing departments to coordinate.
  • Maintain internal systems and raise suggestions to improve departmental efficiency.
  • Liaise with freight forwarders and negotiate most competitive freight rates and customer service where applicable. Implement best shipping practice and use of incoterms.
  • Arrange export of marketing material for exhibition & open houses.
  • Carry out corrective action on customer complaints generated through customer care.
  • Support from a customer response perspective to ensure technical queries have been passed to technical and are responded to.

Skills and Experience

  • Exceptional customer service and interpersonal skills.
  • The ability to communicate with people across all levels of the business.
  • Multitasking and time-management skills, with the ability to prioritise workload.
  • Accuracy and a keen attention to detail.
  • The ability to work effectively as part of a team.
  • Problem solving skills.
  • The ability to work at a fast pace and to meet deadlines.
  • Excellent organisational skills
  • The ability to work under pressure.
  • Preferred experience in a similar Administration/Reception/Customer Service role with comparable goals and responsibilities.
  • You should possess a friendly, polite, and upbeat manner on the telephone and understand the importance of delivering an excellent level of service to both internal and external customers.

Education

  • The ideal candidate will have a good level of education (to GCSE standard in Maths and English – ideally grade C or above).
  • You will also need to be experienced with Microsoft Office Programs including Word and Excel.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.


Other Opportunities

All the latest

Temp of the Quarter: Melissa’s dedication and impact in procurement

Temp of the Quarter: Melissa’s dedication and impact in procurement

This quarter, we’re thrilled to announce Melissa as the recipient of our Temporary Worker of the Quarter Award. Melissa’s outstanding contributions within…

Read more: Temp of the Quarter: Melissa’s dedication and impact in procurement
Recognising excellence: Introducing our Team Player of the Quarter

Recognising excellence: Introducing our Team Player of the Quarter

At Prince, we believe in celebrating the individuals who go above and beyond, embodying our company values and contributing to our collective…

Read more: Recognising excellence: Introducing our Team Player of the Quarter
Celebrating two decades of connecting people and success.

Celebrating two decades of connecting people and success.

This piece was originally featured in the March edition of the Shropshire Chamber Magazine. Read on to find out more about our…

Read more: Celebrating two decades of connecting people and success.