$job_consultant_name

Contact
Darren Evans

Area
Telford
Job type
Permanent
Salary
£24,000 + annual bonus
Hours
Monday-Friday 8:30am-5pm / 37.5 hours per week
Reference
DE261777
Date added
Tuesday, 9th Jul 2024

Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a permanent basis. The role will be based in a clean modern office environment within a friendly and supportive team. The benefits will include 25 days holidays + 8 bank holidays and access to the Health Scheme.

Responsibilities and duties will include, but not limited to:

  • Deliver first-class customer service
  • Schedule appointments for engineer call outs
  • Raise Orders and Invoice reconciliation
  • Ensuring all telephone calls are answered within a set time frame, dealing with telephone requests from our network of customers
  • Internally transfer calls to provide a great level of service and seamless experience for the customer
  • Respond to written enquiries and complaints in a professional and timely manner
  • Be an enthusiastic advocate for company products and brand, using product knowledge to build relationships that enhance customer experience and loyalty
  • Accurately record customer data in accordance with legal requirements under the Data Protection Act
  • Support the Customer Service Supervisor with any other administrative duties, as required in the context of the role

Skills and Experience

  • Experience working in an environment where customer service is paramount
  • A proactive approach to building relationship internally & externally
  • Excellent communication skills and telephone manor
  • A self-starter and disciplined lone worker yet able to work well as part of a team, supporting colleagues and promoting excellent team spirit
  • Confident in dealing with telephone and email queries
  • A natural listener and problem solver who is both empathetic and patient
  • Able to remain calm when dealing with emotional, difficult or distressed customers
  • Quick and accurate keyboard skills and experience of using databases
  • IT literate in a range of Microsoft and Google applications

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.


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