An opportunity has arisen to work for an established branch of a professional services company based within the Telford area. They are looking to recruit a Client Advisor to join their existing team on a permanent basis. As a Client Adviser within our team, you’ll play a key role in the success of an expanding local business by ensuring our customers receive a first-class service. This is a multi-disciplined role handling a wide range of personal and commercial policies.
Duties include:
- Providing client with an excellent customer service experience.
- Helping clients with any questions or building quotations.
- Fact finding with clients to understand requirements to build up a customised quotation.
- Discussing additional options and services to promote further purchases that are relevant to the client’s needs.
- Ensuring all documentation has been generated correctly and passed to clients to review.
- Creating a diary reminder to check back with clients at a specific timescale in the future to see if they wish to order from you again.
- Assisting the client with amending orders where required.
- Providing customers with an excellent aftercare service, giving the necessary service and advice that they require.
- Any additional administrative duties to support your clients and the wider team.
Skills and Experience:
To be considered for this excellent opportunity, we are looking for a bright, professional and dynamic individual who is really passionate about giving clients a fantastic customer experience. You will be comfortable juggling a busy workload at times, but still ensuring a consistently high quality of service is always provided and you build a lasting rapport with clients. Within this role, plenty of internal and professional training will be provided to ensure you have the required licences to perform your duties, and as you achieve these licences this will allow growth in your role and also the remuneration you can earn.
We need you to have…
- Excellent communication skills, both verbal and written.
- The ability to work alone and as part of a team.
- Be flexible and adaptable with a willingness to learn.
- The ability to work to targets and deadlines
- A minimum of 5 GCSES’ or equivalent of Grade C or above.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
