We are recruiting for a full-time Appointment Booking Coordinator to support our client’s journey from initial contact through to assessment completion. This is a fast-paced role that requires excellent attention to detail, strong IT skills, and the ability to stay calm under pressure.
This role is working for a business that prides itself as best the best in its sector and therefore their customer experience and standard of work are always their top priority. You’ll be part of a small, supportive team that works closely with leadership to improve systems and processes. Your ideas and input will be welcomed as we continue to grow and evolve.
Key Responsibilities
- Creating appointment schedules and booking rooms
- Coordinating appointments for assessments and usually multiple follow-ups
- Managing a caseload of clients and tracking their progress
- Communicating with clients and clinicians via phone and email
- Once the full report is completed, you will format and review the documentation and check for accuracy and literacy
- Conducting audits and maintaining service quality metrics
- Recording client data accurately and securely
- Handling customer service queries with empathy and professionalism
- Supporting clients with mental health needs through clear, compassionate communication
- Collaborating with colleagues to deliver a seamless experience
- Using secure software tools to manage sensitive information
Experience:
Essential:
- 1+ year experience in customer service or administration
- Strong written and verbal communication skills
- Excellent time management, problem-solving, and IT proficiency
- High attention to detail and adaptability
- Positive, empathetic, and team-oriented approach
Desirable:
- Experience in healthcare or similar settings
- Familiarity with Google Workspace and Adobe tools
Perks:
- Casual dress code
- Free and on-site parking
Education:
- GCSE or equivalent (preferred)
This position is ideal for someone who enjoys working in a busy, collaborative environment where attention to detail, empathy, and problem-solving are highly valued.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
